Support
We’re here to help you recover revenue and protect your margin.
Contact us
The fastest way to reach us is by email. We aim to respond within one to two business days.
Email info@variationflow.comFrequently asked questions
How do I get help?
Email us at info@variationflow.com and we’ll get back to you within one to two business days, depending on your plan - see our Service Level commitments for the per-plan targets. Please include your organisation name and, where relevant, the variation reference so we can help quickly.
I’ve forgotten my password
On the sign-in screen, choose “Forgot password” to reset it by email. On the mobile app you can also tap “Email me a code instead” to sign in with a one-time code.
How do I add my site team?
An admin can invite team members from Settings → Team on the web dashboard. Each person is assigned a role. Site operatives get a simple, submit-only version of the mobile app - they can capture variations with photos, voice notes and location, but don’t see pricing or the variation register.
Does the mobile app work without signal?
Yes. Variations captured offline are saved on the phone and upload automatically the moment a connection returns - nothing is lost in a dead spot. You’ll see how many captures are waiting to upload while you’re offline.
How do I manage or cancel my subscription?
Subscriptions are managed from the billing area of the web dashboard, where you can change plan or cancel. If you need a hand, email us and we’ll sort it.
How do I delete my account?
See Delete your account and data for how to request deletion of your account and associated personal data, what is removed, and what your organisation may retain. In short: email us at info@variationflow.com from the address you sign in with and we’ll action it within 30 days.
How do I export my data?
You can export your variation register to CSV from the web dashboard. For a full data export - for example when leaving the service - email us and we’ll help.